All sales are final
Because hair and beauty products are personal-care items, we cannot accept returns or exchanges on any item once purchased. Please double-check your length, texture, lace size and color before you check out — and if you're not sure, message us or ask Plush Assistant in the corner first.
Damaged, defective or wrong item
Please inspect your order as soon as it arrives. If an item is defective, damaged or not what you ordered, contact us right away at plushwigroom@gmail.com with your order number, your receipt or proof of purchase, and photos, so we can evaluate the issue and make it right.
Shipping damage
Once an order is handed to the carrier, Plush Wig Room is not liable for loss or damage in transit. If your package arrives damaged, reach out and we'll help you file a claim with the shipping provider.
Cancellations
Processing begins as soon as an order is placed, so orders cannot be cancelled. If processing is delayed on our end, you'll have the option to cancel for a full refund.
Salon appointments
A $25 non-refundable deposit holds your chair and is applied to your service. Arriving more than 15 minutes late is treated as a cancellation, and no-shows are removed from online booking. Cancel or reschedule only through your confirmation email.
In-store purchases
Items bought in the room at 484 Monroe Avenue follow the same policy: all sales final.